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eSupport - Customer Services

Helping your customer with their online experience.

Automation is fast and efficient, but it should never be soulless. At eCargo, we still believe in the friendly face of retailing. Better still, we practice what we preach.

Our customer services operators do whatever it takes to keep your customers happy. They answer queries...resolve problems...offer reassurance where it's needed...turn complainants into brand champions.

But they're not just reactive. They cross-sell related products, follow up abandoned carts, track order progress, keep a trained eye out for suspicious activity, and provide weekly activity reports. This is the kind of upbeat customer service you'd offer yourself if you had the resources in-house. Not that your customers mind. They think they are dealing direct with you. And they're delighted with what they find.